HELP CENTER · FAQ
Frequently Asked
Questions
Quick answers about ordering, logistics, after-sales, certifications and payment. Can't find what you need? Our engineering team is one message away.
-- TOP QUESTIONS
Most asked by buyers
TOP 3 PINNED
01
ORDERING
What is the minimum order quantity (MOQ) for SKF bearings?
ORDERING
What is the minimum order quantity (MOQ) for SKF bearings?
No fixed MOQ for stock items -- even a single piece can be shipped. For custom or non-standard specifications,
MOQ is determined by the manufacturing batch. Contact our team for exact figures on your part number.
02
LOGISTICS
How fast can you deliver for emergency maintenance?
LOGISTICS
How fast can you deliver for emergency maintenance?
Stock items dispatch within 24 hours. Express air freight reaches Europe / North America in 3-5 days,
Southeast Asia & Middle East in 2-4 days. Sea freight available for cost-sensitive bulk orders.
03
CERTIFICATION
How do I verify your SKF authorization?
CERTIFICATION
How do I verify your SKF authorization?
We provide an official SKF authorization letter, certificate of origin, and SKF traceable serial verification
on request. Authenticity can be cross-checked through SKF's authorized partner registry.
-- BROWSE BY CATEGORY
Find answers, faster.
Five categories cover the entire procurement lifecycle -- from quotation and shipping to compliance and payment.
Q01
What is the minimum order quantity (MOQ)?
No fixed MOQ for in-stock SKF bearings, seals or lubrication items -- single-piece orders are accepted.
Custom or non-standard parts follow batch production minimums; please share your part number for an exact figure.
Q02
How do I get a quotation?
Send your part number list, target quantity and destination port via email or WhatsApp. We typically reply within 12 working hours with FOB / CIF / DDP options.
Q03
Can you supply non-standard or custom bearings?
Yes. We support customized specialty bearings, harsh-environment seals and tailored lubrication systems via the SKF authorized engineering channel. Provide drawings, working conditions (temperature, load, RPM, media) for evaluation.
Q04
What's the typical lead time for stock items?
In-stock items dispatch within 24 hours of payment confirmation. Mixed-category orders (bearings + seals + lubricators) typically ship within 2 working days.
Q05
Do you offer mixed-category one-stop procurement?
Absolutely. As an authorized SKF full-category solution provider, we consolidate bearings, seals, lubrication, mounting tools and condition monitoring devices into a single PO and shipment.
Q06
Can I change or cancel an order after placement?
Stock orders can be modified or cancelled before dispatch. Customized items, once entered into production, follow the SKF customization terms -- please contact your account manager for case-by-case handling.
-- STILL HAVE QUESTIONS?
Didn't find your
answer here?
Send us your part number, working conditions or project brief -- our SKF-certified engineers reply within one business day with a tailored solution and quotation.
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